BER Media is committed to providing you with the highest levels of customer service. This includes protecting your privacy. BER Media is bound by the Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information. Set out below is information that BER Media is required to communicate to its customers. BER Media recommends that you keep this information for future reference.
Personal information held by BER Media may include your name, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your BER Media PIN, username or password. BER Media also holds details of your BER Media services (including their status).If you choose not to provide certain personal information, BER Media may not be able to provide you with the services you require, or the level of service on which BER Media prides itself.
Occasionally, you may need to provide personal information about other individuals to BER Media (e.g. about your authorized representatives). If so, BER Media relies on you to inform those individuals that you are providing their personal information to BER Media and to advise them that BER Media can be contacted for further information (see ‘How to contact us’ below).
Directly from you, when you provide information by phone or in application forms, or when you submit your personal details through BER Media’s websites (e.g. during www.elbroz.com registration or trial services);
From third parties such as BER Media’s related companies, credit reporting agencies or your representatives;
From publicly available sources of information;
In response to a survey, contest or sweepstakes;
From the organisations identified below under ‘When BER Media discloses your personal information’;
From BER Media’s own records of how you use your BER Media services; or when legally required to do so.
Verify your identity;
Assist you to subscribe to BER Media’s current services;
Offer you and provide additional BER Media or related services
Administer and manage those services, including charging, billing and collecting debts
Inform you of ways the services provided to you could be improved;
Conduct appropriate checks for credit-worthiness and for fraud;
Research and develop BER Media’s services;
Gain an understanding of your information and communication needs in order for BER Media to provide you with a better service;
Maintain and develop BER Media’s business systems and infrastructure, including testing and upgrading of these systems.
Also, your personal information is collected so that BER Media can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). BER Media does this to keep you informed of its products, services and special offers. If you do not wish BER Media to promote and market its products, services and special offers to you, please call +91-96677 11504.
In order to deliver the services you require, BER Media may disclose your personal information to organisations outside of BER Media. Your personal information is disclosed to these organisations only in relation to BER Media providing its services to you. These organisations may carry out BER Media’s:
Customer enquiries;
Mailing operations;
Billing and debt-recovery functions;
Information technology services;
Installation, maintenance and repair services;
Marketing and telemarketing services;
Market research;
Web site usage analysis
BER Media takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information
Your authorised representatives or your legal advisers (e.g. when requested by you to do so);
Credit-reporting and fraud-checking agencies;
Credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
BER Media’s related companies;
BER Media’s professional advisers, including its accountants, auditors and lawyers;
Other information technology service providers (for example, if you obtain services from other providers,
BER Media may need to disclose your personal information for billing purposes);
Government and regulatory authorities and other organisations, as required or authorised by law
BER Media provides products and services via its various website sites. When you visit BER Media’s sites, its website servers record anonymous information such as the time, date and URL of the request. This information assists BER Media to improve the structure of its website sites and monitor their performance.
BER Media may use ‘cookies’ on various website sites. Cookies are an industry standard and most major website sites use them. A cookie is a small text file that our website sites may place on your computer. Usually, cookies are used as a means for BER Media’s website sites to remember your preferences. As such, cookies are designed to improve your experience of BER Media’s website sites.
In some cases, cookies may collect and store personal information about you. BER Media extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our website sites or take advantage of the improved website site experience that cookies offer.
BER Media also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network.
BER Media collects and manages IP addresses as part of the service of providing internet session management and for security purposes.
BER Media takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why BER Media recommends that you:
Let BER Media know if there are any errors in your personal information;
Keep BER Media up-to-date with changes to your personal information such as your name or address.
If you are a subscriber to one of BER Media’s online products or services, you may change your personal details by contacting BER Media on +91-96677 11504.
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and send it by email to noadmin@elbroz.com
BER Media reserves the right to charge a fee for searching for and providing access to your information.
If you have any questions in relation to privacy, please contact BER Media on +91-96677 11504 between 10:00AM till 6:30PM, Monday to Friday.
You may obtain further information on privacy matters by visiting BER Media’s website site at www.elbroz.com
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